We are definite that you will be satisfied with our products. But in case if you are not, perhaps due to any size, colour or model isn’t right for you-you can exchange or opt for a refund within 14 days of receiving the order. In case you have not received your order, you have 30 days to submit a claim.

Returning/Refunds

You may return any item purchased for refund for any reason within 14 days, provided the item is unused and in it’s in resalable condition with original packaging and tags.

The return shipping for any item that is returned without notifying the customer support team will not be compensated.

  • Refunds will be credited by the same criteria in which items were originally purchased, provided the item is returned within 14 days of receiving the item.
  • MODEL sports reserves the right to decline a return at any stage if the item found in non-resalable condition.
  • MODEL sports will not be responsible for lost or missing packages sent by the customers and recommends that customers place tracking numbers on returned merchandise.
  • Please ensure the package is being sent to the correct address for all returns otherwise MODEL sports reserves all rights to decline the issuance of payment.
  • Returns will be processed within 5 business days of arrival at our warehouse.
    Please note that refunds will be issued to the original method of payment.

STEPS FOR EXCHANGING OR RETURNING ITEMS PURCHASED ONLINE-

Step 1-

Please contact our 24/7 customer support arfan@modelhockey.co.uk or simply call us
0044 7847 453370.

Step 2-

Pack the returned item(s) securely in the original packaging and mention the return address provided by our customer service team.

Step 3-

Once you have shipped the items, let us know right away so we may process your request without wasting time for the item to reach our warehouse.

NOTE: Any Mouth Guards cannot be returned or exchanged after usage due to hygienic reasons.